Wiljami Salokannel works as Arter’s presales. He identifies the needs of current and future customers and helps to find solutions to challenges in enterprise architecture and quality management.
Contact Us
Leave us a contact request via the form or get in touch directly with our customer service or technical support using the contact details below.
*** Form in English coming soon ***
Our contact details
Customer Service
Customer service assists with software usage, contract inquiries, and provides help with user training.
Technical Support
Technical support handles software login issues, error codes, and development suggestions.
Trainings
When you have questions about our open, organization-specific, or online trainings.
Call rates
mobile phone charge / local network charge
Invoice information
E-invoice address
OVT: Arter Oy, 003725538333
Intermediary: Ropo Capital (Intermediary ID: 003714377140)
Email invoices
Business ID
2553833-3
Office
Valimotie 21
00380 Helsinki
Sales
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Info Roope Sirviö is Arter’s most experienced key account manager, specialized in operational systems and their construction. From Roope, you can get tips for more systematic management and better quality control.
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Info Mikko Tuominen is Arter’s Key Account Manager. Mikko helps you find the best solutions for modeling operations according to the specific needs of your organization. His areas of expertise include change management, enterprise architecture, service management, and information management.
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Info As Arter’s key account manager, Tommi Eerola helps you create and deepen systematic development practices in your organization. His daily customer meetings focus on enterprise architecture and quality management as well as process development. With Tommi, you will be able to build solutions towards a higher quality and more controlled business using Arter’s software.
Customer Support
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Info Nora Asikainen is one of Arter’s Customer Success Specialists. Nora is particularly enthusiastic about quality and risk management. She treats customers equally, aiming to deliver value in every customer interaction. Nora helps both ARC and IMS customers succeed in their work.
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Info Ville Lukkaroinen works at Arter as a Customer Success Specialist and has collaborated with Arter’s software clients for several years. You may have met him as the host of Arter customer days or in the lead of Teams meeting. Ville has a insight into utilizing IMS and ARC software in various organizations and is eager to tackle any challenges related to their use.
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Info Liisamari Seppälä works at Arter as a Customer Growth Specialist. Her job is to find ways to support our customers in using ARC and IMS software. Liisamari actively contacts software users and arranges projects together with Arter’s consultants. Please reach out to Liisamari if you have any concerns regarding the use of the software – let’s find a solution together.
Consulting and training
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Info Evelina Saarela works as a consultant at Arter. Evelina has experience with quality, environment, and safety management systems, as well as related technical solutions in both the private and public sectors. She has experience in applying ISO management system standards in practice and in internal development tasks within companies, including serving as the lead for internal audits and as the main user of the IMS software. Evelina likes to work with a conversational and solution-oriented approach, and she excels at helping to visualize even complex entities. Evelina holds an IPMA D project management certification.
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Info Katja Äärilä works at Arter as a consultant. She has practical experience in building, developing, and maintaining QEHS systems for an international production company. Katja’s strengths include managing internal audits, from planning the audit program to conducting individual audits and implementing corrective actions. Katja’s areas of expertise also include ESG, which is responsibility and its reporting.
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Info Jari Saali is a senior consultant at Arter. He has nearly 30 years of experience in developing operations for various organizations. He has extensive experience and knowledge in leadership, operational systems, risk management and continuity, as well as information management and security. Jari often receives feedback on how his calm and determined approach to guiding customer projects positively influences project teams: planned changes are implemented and become ingrained in daily operations.
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Info Jussi Moisio is one of Arter’s co-founders and a senior consultant. He has decades of experience in quality management, environment and safety issues, risk management, continuous improvement, process thinking and measurement, as well as various assessments and audits.
Jussi has successfully guided dozens of operational system construction and development projects and also serves as the lead assessor for Inspecta Oy. He has conducted extensive process evaluations, background studies, and interviews in both the private and public sectors, and has prioritized development areas based on these, both in Finland and internationally.
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Info Tomi has previous experience in online teaching and of the start-up world, where rapid learning and the use of various learning techniques play a central role. Understanding customers’ needs and learning styles is very important to Tomi for the success of training. When these aspects are taken into account, the training sessions are clear and, above all, enjoyable to follow.
Management Team
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Info Tiina Riutta works at Arter as head of sales, marketing and training. She is responsible for Arter’s sales and marketing, organizing trainings, and developing the training. Contact Tiina for any matters related to Arter’s trainings, whether you wish to participate in an open training session or arrange a customized organization-specific training.
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Info Elina Mäkinen, M.Sc., is an expert in business development and quality, with extensive knowledge of various process, quality, evaluation, risk management, and information management tools and models. She holds numerous certifications both personally and organizationally. In recent years, Elina has been particularly interested in modeling ecosystems and ensuring continuity responsibly. She has gained practical experience in comprehensive business development and management both as a consultant and currently as a member of Arter’s management team and leader of the professional services and customer support.
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Info Greete is responsible for Arter’s sales and marketing. She is passionate about business development, solving challenges down to their root causes, and genuine interactions. In other words, customer success is the essence of her work! She is also an enthusiastic lean expert, advocating for decision-making based on researched data, systematic work, and continuous improvement. Outside of work, you might encounter Greete at a campfire or a concert stage.
