Identifying and Mapping Processes

Get the fundamentals of processes under control and get started with process work

Processes play a key role in delivering on an organization’s strategy, meeting customer and stakeholder requirements, and improving efficiency and results. Establishing and developing them usually starts with identifying and mapping processes, and rolling out agreed ways of working.

Also check out our follow-on training:
Measuring and Concretely Developing Processes

What you’ll get from this course

You’ll be able to identify your organization’s processes, and build a process map and process architecture
You’ll learn the critical things to get right when mapping processes
You’ll clarify the roles of the process owner, management, and the business in carrying out processes
You’ll get templates and worksheets for your processes
You’ll get support for process work — including how to get started and build momentum
You’ll hear, and be able to share, good practices, experiences, and perspectives

Who’s it for?

Process owners and project managers responsible for developing and maintaining an organization’s processes, or leading projects
Quality managers responsible for quality management who want to improve efficiency through processes
Specialists who want to deepen their understanding of process work

Learning methods

This is a one-day course combining theory, discussion, practical examples, and organization-specific deep-dive discussion.
At the end of the training, the trainer shows participants how to keep moving forward from here.
Participants receive a rich set of materials — models and templates to support mapping and developing your organization’s processes.

Explore the course content below

Request a quote

Sample schedule and content

09:00 Opening of the course

Introductions
Program and objectives for the day

Identifying processes, and process concepts

Mapping tools and modeling approach
What to keep in mind when mapping processes

11:30 Lunch break

12:30 The 3-page technique

Process diagram
Descriptions of each step
Summary

Guidelines and information management

16:00 End of course

Would you like an organization-specific quote?

All of our courses are also available on an organization-specific basis. The content can be tailored exactly to your development needs, and delivered for anything from a small group up to your whole staff.

Tiina Riutta

Head of Training

tiina.riutta@arter.fi

+358 50 320 7883

Info

Tiina Riutta works at Arter as head of sales, marketing and training. She is responsible for Arter’s sales and marketing, organizing trainings, and developing the training. Contact Tiina for any matters related to Arter’s trainings, whether you wish to participate in an open training session or arrange a customized organization-specific training.

Get in touch with Tiina directly, or request a quote!

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