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Identify and define process metrics, and turn development needs into concrete action
Measuring processes is a core part of managing them, and the starting point for continuous improvement. In this training, we walk through a tight package of methods and tools for identifying and defining process metrics.
Measurement, evaluation, and process-related problem-solving are what get process development moving toward its target state.
Identifying process metrics comes down to three main approaches: metrics derived from strategy, operational metrics derived from stakeholder expectations and requirements, and leading indicators that support both strategic and operational outcome metrics. In ISO standards, process development is largely left as a general requirement for “continuous improvement” — without concrete tools to back it up.
In this training, we go through concrete tools for identifying development needs, with hands-on exercises, and put together an action plan to carry out the development need you’ve identified. It’s also important to spread a successful improvement to other relevant areas of the organization.
“A really good course, and a pleasant trainer! Lots of information and theory, illustrated with practical examples.”
Also check out our course for process-fundamentals:
What good process measurement is actually based onMeasurement requirements in ISO 9001, 14001, and 45001What angles to consider when thinking about process measurementUsing value-stream mapping to help identify metricsLinking strategic objectives to process measurementLinking performance requirements to process measurementLinking leading indicators to overall process metricsDefining metrics, critically assessing them, and refreshing them over timeRolling up metrics and automating dashboards at different levelsHands-on exercises
11:30Lunch break
12:30Concrete ways to identify process development needs
Enabling self-direction at the individual and team level
Process value-add analysis: VA, NVA, NNVA
Waste lists for production and service processes
Identifying bottlenecks
Weaknesses in a continuous-improvement culture
Value-stream analyses
Risk and opportunity reviews
Interview techniques, including using audits as input
Nonconformities, gaps, disruptions
Hands-on exercises
Development needs
Assessing your starting point, and survey models
From identifying development needs to concrete development actions
Building and following up an action plan
Tracking the impact of development actions
Spreading successes across the organization
Hands-on exercises
Wrap-up and how to continue
Tekstiä
16:00End of course
Would you like an organization-specific quote?
All of our courses are also available on an organization-specific basis. The content can be tailored exactly to your development needs, and delivered for anything from a small group up to your whole staff.
Tiina Riutta works at Arter as head of sales, marketing and training. She is responsible for Arter’s sales and marketing, organizing trainings, and developing the training. Contact Tiina for any matters related to Arter’s trainings, whether you wish to participate in an open training session or arrange a customized organization-specific training.
Get in touch with Tiina directly, or request a quote!
