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IMS - Enabling the transparency and development of operations in a multi-site environment

Peikko was founded in 1965 as a family business, specializing in concrete joints and composite structures. Peikko Group has sales offices in over 30 countries on four continents and factories in seven countries. Peikko employs more than a thousand people world-wide.

In 2012, Peikko Group set the goal of developing reporting visible to all factories, sales offices and corporate management. At the same time, it was also intended to unify the quality and operation system in all Peikko Group's offices. A suitable tool was searched for this and Arter ® IMS was chosen. The wide range of functionalities in IMS was one of the decisive factors compared to competing products, says the Peikko Group's Quality Manager Riitta Pönniö.

IMS offered the functionalities for quality management that the company was looking for. Also, for example, the creation of user groups without separate licensing is the IMS's advantage over competitors, says Pönniö.

The challenges of a Multi-site Environment

Operations at several locations throughout the world created challenges in implementation of the software. Some of the factories already had their own certifications and certification agreements with various certifiers. The sales had difficulties in presenting certificates to customers, says Pönniö, and notes that the challenge in the beginning was the low level of cooperation between different factories.

Quality and operation documents were often in local languages and material was often available only in paper form. As an example, Pönniö mentions the complaints between the factories, which did not have a coherent method or visibility.Among other things, IMS brought great help with how the deviations can be handled between factories and their processing monitored.

The Project ProPeikko Unites Operations and Quality

The project ProPeikko started at the beginning of 2013. IMS was introduced as a tool for the change to unify quality and operations. The goal was to complete the project by mid-December 2013. At first, the corporation's main processes were established and their responsibilities delegated. Also, the accountability processes were assigned to the project members and the description was continued with process owners and their designated individual.

At the same time was established a common operational manual and numerous other measures, including clarification of roles, collecting the measures that enhances the efficiency in the factories, and creating process descriptions. The goal was also to use a single organization for certifications, and the auditing was to be conducted on a multi site basis.

In addition to the reform of the Operational Manual, a common Quality, Environment and Security Policy (QEHS) was developed and indicators were created for these areas in IMS software, says Pönniö.

Old factory specific policies were discontinued.

IMS in Active Use

Pönniö says that overall the project ProPeikko has been successful. The objectives of the project have been met and the schedule has been kept. IMS has been a successful choice and is in active use throughout the Peikko Group.

Especially the quality managers at the factories use IMS every day - others if necessary, says Pönniö.

For example, in quality meetings the KPI meters are monitored from IMS, as they appear coherently in all locations. Transparency in operations and in reporting has improved communication between factories. At the same time, best practices have been introduced at the factories. Also the understanding of the corporation and local processes has improved. Pönniö sees that the biggest advantage of IMS for Peikko Group has been the transparency between the corporation and the factory as well as the sales units.

Transparency also enables smooth implementation of the corporation's strategy-based objectives in all production and sales units, says Pönniö.

Also the IMS's helpdesk services and quick response to customer feedback was appreciated.