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Process School — Identify, Map, and Develop Processes (2 days)
Learn how to identify, map, and develop processes
Processes play a key role in delivering on an organization’s strategy, meeting customer and stakeholder requirements, and improving efficiency and results. Establishing and developing them usually starts with identifying and mapping processes, and rolling out agreed ways of working.
Measurement, evaluation, and process-related problem-solving are what get process development moving toward its target state. Process work takes skill, established practices, and readiness — that’s what it takes for process development to actually deliver the results and impact you’re after.
“The training was really good and interesting. My attention stayed with it throughout, and the trainer was excellent and knowledgeable. The concrete examples were a great addition.”
What you’ll get from this course
You’ll learn the full arc of process work — from identifying and mapping processes all the way to making them more efficient and improving results.
You’ll be able to identify your organization’s processes, and build a process map and process architecture.
You’ll learn the critical things to get right when mapping processes.
You’ll learn how to develop and streamline processes once they’ve been mapped.
You’ll clarify the roles of the process owner, management, and the business in carrying out processes.
You’ll get templates and worksheets for your processes.
You’ll get support for process work — including how to get started and build momentum.
You’ll hear, and be able to share, good practices, experiences, and perspectives.
Who’s it for?
Process owners and project managers responsible for developing and maintaining an organization’s processes, or leading projects.
Quality managers responsible for quality management who want to improve efficiency through processes.
Specialists who want to deepen their understanding of process work and process management.
Learning methods
This is a two-day course combining theory, discussion, practical examples, and organization-specific deep-dive discussion.
Between the two training days, participants complete assignments independently. On the second day, results are reviewed, questions are answered, and any problems are worked through together.
Participants also have direct access to guidance and support from the trainer between the two days.
At the end of the training, the trainer shows participants how to keep moving forward from here.
Participants receive a rich set of materials — models and templates to support mapping and developing your organization’s processes.
Participants are encouraged to bring along any process material they’ve already put together, so it can be reviewed, discussed, and put to use during the training.
Sample schedule and content
09:00Opening of the course day
Introductions
Program and objectives for the day
Identifying processes, and process concepts
Mapping tools and modeling approach
What to keep in mind when mapping processes
12:00Lounastauko
13:00The 3-page technique
Process diagram
Descriptions of each step
Summary
Guidelines and information management
On process ownership
16:00End of the course day
09:00Opening of the course day
Program and objectives for the day
Measurement in general
Kuvausvälineet ja mallinnustapa
Prosessien kuvaamisessa huomioitavaa
Rolling out strategy
Kuvausvälineet ja mallinnustapa
Prosessien kuvaamisessa huomioitavaa
Operational measurement of processes
Kuvausvälineet ja mallinnustapa
Prosessien kuvaamisessa huomioitavaa
Building and evaluating metrics
Kuvausvälineet ja mallinnustapa
Prosessien kuvaamisessa huomioitavaa
12:00Lunch break
13:00Resource and flow efficiency
Process diagram
Descriptions of each step
Summary
Processes as value creators
Identifying the value stream
Statistical thinking
How to continue from here
Recap of the course and discussion
16:00End of course
Would you like an organization-specific quote?
All of our courses are also available on an organization-specific basis. The content can be tailored exactly to your development needs, and delivered for anything from a small group up to your whole staff.
Tiina Riutta works at Arter as head of sales, marketing and training. She is responsible for Arter’s sales and marketing, organizing trainings, and developing the training. Contact Tiina for any matters related to Arter’s trainings, whether you wish to participate in an open training session or arrange a customized organization-specific training.
Get in touch with Tiina directly, or request a quote!
